Certificate requests by Administrator

• Order Placement: Upon clicking the "Submit" button on the order Summary & Payment page, the request will appear on the Orders page, with the status "Order Pending for Approval".

• Administrator Action: Once the order is listed, the administrator can either approve or reject the request from the Orders page, as shown below.

• Rejecting an Order:

  • Upon clicking the "Reject" button, the reason for rejection must be entered in the rejection field.

  • Click on “Reject” to finalize the rejection.

• Approving an Order:

  • Upon clicking the "Approve" button, the system navigates to New Request > Order Summary & Payment Page

  • The account user must click "Pay now" to submit the request and generate the Order ID.

• Order Completion: Once the payment is successful, the system redirects to the orders page with all the necessary information and associated Order actions as shown below.

Administrator approval is required only when the order is placed by a Standard User or Basic User places an order.