Alerts and Notifications

Certificate Renewal Message

Administrators can configure a certificate renewal message to be displayed for all certificate orders. Follow these steps:

• Navigate to Settings > Account Configuration.

• Enter the desired message under 'Account-wide certificate renewal message'.

• Once configured, this message will appear on all order view pages under Certificates > Orders.

This feature ensures clear communication regarding certificate renewals across the account.

Additional Certificate Renewal Notifications

Administrators can configure additional email addresses for certificate renewal and expiry notifications. Follow these steps:

• Navigate to Settings > Account Configuration.

• Enable the checkbox for 'Account-wide certificate renewal email addresses'.

• Enter the recipient email addresses that should receive renewal or expiry notifications for emSign certificate orders created within the account.

This ensures that renewal notifications reach all relevant stakeholders, maintaining effective communication and timely action.

Configure Certificate Renewal Email Notifications Frequency

Administrators can set up customized notification frequencies for certificate renewals and expirations. Follow these steps:

• Navigate to Settings > Account Configuration.

• Enable the checkbox for 'Certificate Renewal Notification Frequency'.

• Select the desired reminder intervals (e.g., 90 days before expiry, etc.) to enhance the customer experience.

• Administrators can specify reminder dates both before and after expiry. This feature supports notifications for SSL/TLS and other certificate types.

By configuring this setting, administrators ensure timely notifications for certificate renewals, improving operational efficiency and avoiding service interruptions.

SSL Technical POC Email Notifications

Administrators can manage email notifications for technical points of contact (POC). Follow these steps:

• Navigate to Settings > Account Configuration.

The option 'Copy Technical Point of Contact in SSL Order Email Notifications' is enabled by default. This ensures that the technical POC receives notifications such as:

• Order confirmation

• CSR-related updates

• Certificate download links after SSL order generation

The account administrator can uncheck this option if notifications to the technical POC are not required.

This configuration ensures efficient communication for SSL order updates, tailored to organizational needs.

Low Balance Alerts

Administrators can configure low account balance alerts to ensure timely notifications when the account balance reaches a specified threshold.

Steps to Configure:

• Navigate to Settings > Account Configuration.

• Enable or disable the checkbox for 'Send Low Account Balance Alerts' based on your requirements.

• Upon enabling, two additional fields will appear:

  • Notification Email IDs: Enter the email addresses to receive low balance alerts.

  • Threshold Amount: Specify the threshold amount that will trigger the low balance alert.

• Once configured, an email will be sent to the specified recipients when the account balance reaches or exceeds the threshold.

This feature helps maintain account continuity by providing proactive alerts for low credit levels.

Certificate Renewal Notifications to Group Email Addresses

Administrators can configure and manage certificate renewal notifications for group email IDs to ensure timely communication.

Navigate to the Notifications section.

• Enable the 'Configure certificate renewal email addresses' checkbox to add group email IDs (e.g., Cost Center, Business Unit, Project, etc.).

• If account-wide certificate renewal email addresses are already configured (via Settings > Account Configuration > Configure Account-wide Certificate Renewal Email Addresses), they will be pre-filled but can be modified for the specific group.

Note: The entered email addresses will receive renewal and expiry notifications for emSign certificate orders associated with the respective group.

Edit Certificate renewal email addresses

• Certificate renewal email addresses can be edited after group creation.

• On click of "Edit" button, Administrator users can add/remove the certificate renewal information.

This feature ensures that relevant stakeholders are promptly notified about certificate renewals, facilitating seamless operations.