Orders

Users can view or edit existing requests on the Orders page. By default, the last 10 request/orders are displayed, as shown below.

By clicking 'Advanced Search,' the account user can further filter requests using criteria such as:

• Date Range

• Domain Name

• Organization Name

• Product

• Other available details

Approve Sub Account Certificate Request

Navigate to the Certificates > Orders. Open the order with the status "Order pending for parent approval".

• Click the "View" button on the orders page to verify all relevant information related to the certificate orders

• After verifying the details, click the “Approve” button.

• Upon clicking "Approve", the system will navigate to New Request > Order Summary & Payment Page.

• Click "Pay now" to complete the payment. The will be deducted from the main user account balance within the default group.

• Once payment is completed, the system will redirect to the orders page displaying all the necessary information and its associated Order.

What's Next?

Upon successful order placement, the certificate requester / Organization representative will receive an Order Confirmation email.

The email will include a link to the Track Orders page, where users can monitor the certificate verification process.

Save as Draft Request

• Upon clicking the "Save" button on the Order Summary & Payment page, the request will appear on, the Orders page with the status "On Hold".

• If the status is "On Hold", it can either be processed /rejected from Oorders view page as shown below.

• Rejecting the Request: Click the "Reject" button and enter the reason for rejection in the provided field and click “Reject” to finalize the action.

Payment:

• Click the "Proceed to Pay" button to navigate back to the Order Summary & Payment Page. The account user, must click "Pay now" button to submit the request and generate the Order ID.

• Once the payment is successful, the system redirects to the Orders Page, displaying all relevant order details.

• The associated Order Actions and Quick Actions will also be available for further processing as shown below.

Order Status  and Corresponding situations

Order pending for parent approval & On Hold

Explained above as part of approve sub account certificate request & On Hold status.

Order Accepted

• This status will be displayed once the order is placed by an account user.

Order in progress

• This status will be displayed when the order is in progress (i.e., Any of the action completed either from customer (or) eMudhra.

Order Fulfilled

• This status will be once the certificate request is approved by eMudhra.

Order Cancelled

• This status will be displayed when an account user cancels the certificate request.

Order Rejected

• This status will be displayed when customer rejects the certificate request.

Sharing Order Status

• Navigate to: Certificates> Orders> View Order page and Click on "Track Order" to open a modal, as shown below.

Ways to track the order:

You can track the order status using either of the following options:

• Open URL: Click "Open URL" to open the track order page in a separate window, displaying the product verification process.

• Share URL: Click "Share URL" to send the order tracking link to the Certificate Requester/Organization Representative.

Cancel A Pending Certificate Order

• Navigate to the Order Page:

• Go to Certificates > Orders > View Order page.

Initiate Order Cancellation:

• Click on the Cancel Order button under the order actions.

• A confirmation modal will appear as shown below.

Provide Cancellation Remarks:

• Enter the reason for cancellation in the Cancellation Remarks field.

• Click on Cancel Order to confirm.

What's Next?

Upon order cancellation, the certificate request will no longer be processed. Account user will receive a refund for the cancelled order. They can go back to the Order View page to download a credit not associated with the cancelled order if they desire.