Orders
Last updated
Last updated
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Users can view or edit existing requests on the Orders page. By default, the last 10 request/orders are displayed, as shown below.
By clicking 'Advanced Search,' the account user can further filter requests using criteria such as:
Date Range
Domain Name
Organization Name
Product
Other available details
Approve Sub Account Certificate Request
Navigate to the Certificates > Orders. Open the order with the status "Order pending for parent approval".
Click the "View" button on the orders page to verify all relevant information related to the certificate orders
After verifying the details, click the “Approve” button.
Upon clicking "Approve", the system will navigate to New Request > Order Summary & Payment Page.
Click "Pay now" to complete the payment. The will be deducted from the main user account balance within the default group.
Once payment is completed, the system will redirect to the orders page displaying all the necessary information and its associated Order.
What's Next?
Upon successful order placement, the certificate requester / Organization representative will receive an Order Confirmation email.
The email will include a link to the Track Orders page, where users can monitor the certificate verification process.
Save as Draft Request
Upon clicking the "Save" button on the Order Summary & Payment page, the request will appear on, the Orders page with the status "On Hold".
If the status is "On Hold", it can either be processed /rejected from Oorders view page as shown below.
Rejecting the Request: Click the "Reject" button and enter the reason for rejection in the provided field and click “Reject” to finalize the action.
Payment:
Click the "Proceed to Pay" button to navigate back to the Order Summary & Payment Page. The account user, must click "Pay now" button to submit the request and generate the Order ID.
Once the payment is successful, the system redirects to the Orders Page, displaying all relevant order details.
The associated Order Actions and Quick Actions will also be available for further processing as shown below.
Order Status and Corresponding situations
Order pending for parent approval & On Hold
Explained above as part of approve sub account certificate request & On Hold status.
Order Accepted
This status will be displayed once the order is placed by an account user.
Order in progress
This status will be displayed when the order is in progress (i.e., Any of the action completed either from customer (or) eMudhra.
Order Fulfilled
This status will be once the certificate request is approved by eMudhra.
Order Cancelled
This status will be displayed when an account user cancels the certificate request.
Order Rejected
This status will be displayed when customer rejects the certificate request.
Sharing Order Status
Navigate to: Certificates> Orders> View Order page and Click on "Track Order" to open a modal, as shown below.
Ways to track the order:
You can track the order status using either of the following options:
Open URL: Click "Open URL" to open the track order page in a separate window, displaying the product verification process.
Share URL: Click "Share URL" to send the order tracking link to the Certificate Requester/Organization Representative.
Cancel A Pending Certificate Order
Navigate to the Order Page:
Go to Certificates > Orders > View Order page.
Initiate Order Cancellation:
Click on the Cancel Order button under the order actions.
A confirmation modal will appear as shown below.
Provide Cancellation Remarks:
Enter the reason for cancellation in the Cancellation Remarks field.
Click on Cancel Order to confirm.
What's Next?
Upon order cancellation, the certificate request will no longer be processed. Account user will receive a refund for the cancelled order. They can go back to the Order View page to download a credit not associated with the cancelled order if they desire.
