Cancel A Pending Certificate Order

Navigate to the Order Page:

• Go to Certificates > Orders > View Order page.

Initiate Order Cancellation:

• Click on the Cancel Order button under the order actions.

A confirmation modal will appear.

• Provide Cancellation Remarks:

Enter the reason for cancellation in the Cancellation Remarks field.

• Click on Cancel Order to confirm.

What's Next?

• Upon order cancellation, the certificate request will no longer be processed. Account user will receive a refund for the cancelled order. They can go back to the Order View page to download a credit not associated with the cancelled order if they desire.